Occasionally a payment may fail to process when buying Zucoins on Zutopia. Because payments are handled by Stripe, the most reliable first steps involve checking your card and payment details before attempting the trade again.
Step-by-Step Instructions
Check that your card details are correct and up to date in your Zutopia payment settings.
Confirm your card is one of the supported types: Visa, Mastercard, eftpos, American Express, China UnionPay, or JCB.
Close and reopen Zutopia, then try the transaction again.
Contact Zutopia support if the issue continues.
Important Notes
Because payment processing is handled by Stripe rather than Zutopia, some payment failures may relate to your card issuer or bank rather than Zutopia itself.
A valid payment method is required to purchase Zucoins.
Payments are securely processed by Stripe.
Before a transaction begins, your payment card is pre-authorised for the value of the trade. Funds are only captured after the Zucoin transfer has been successfully verified.
Payment failures can occur for a variety of reasons. If the issue persists after checking your payment details and retrying the transaction, contact Zutopia Support for assistance.