If your Zucoins Wallet or Zutopia account is showing a zero balance, your wallet may need to be restored from its backup file.
Why Does This Happen?
This issue has primarily been reported on Android devices, where clearing Chrome browser data or certain app data can cause the Zucoins Wallet to appear as though it has been reset.
Because Zucoins is a non-custodial wallet, your Zucoins remain associated with your wallet backup rather than the app installed on your device.
What Should I Do?
Restore your Zucoins Wallet using your backup file by opening the wallet, tapping Settings (cog icon) > Restore Wallet, and selecting your backup file. Your backup file is the only way to restore your wallet. If you can't find your backup file, search your device for "my-secret-zucoins" or "secret".