Notifications are an important part of trading on Zutopia. When someone initiates a trade against one of your listings, you'll receive a notification so you can review and respond to the request.
Because trade requests must be actioned within 60 seconds, it's important to ensure notifications are enabled and working correctly.
Notification settings can be managed both within the Zutopia app and through your device's browser or system settings.
Step-by-Step Instructions
Open Zutopia and go to the notifications section of your settings.
Review your notification preferences and make sure notifications are enabled.
If notifications are disabled, enable notification permissions for Zutopia in your device settings or browser settings.
When you receive a trade notification, tap it to open the transaction in Zutopia, where you can choose to accept or decline the trade request.
Problem: I'm not receiving notifications
Possible causes:
Notifications were not enabled when your account was created.
More than one instance of the Zutopia app or the Zucoins Wallet is installed on your device, which can interfere with notifications.
Solution:
Check that notifications are enabled for Zutopia in your device or browser settings.
If you have multiple installations of the Zutopia app or Zucoins Wallet, remove any unnecessary copies if possible.
If you still don't receive notifications, open the app and tap the bell icon to access your active transactions. Remember, you have 60 seconds from the first notification to respond to a trade request.
Problem: Tapping a notification opens the Home screen instead of the transaction
Solution:
Completely close the Zutopia app.
Reopen the app.
If needed, tap the bell icon to access your active trade or transaction.
Important Notes
Trade requests must be responded to within 60 seconds, or the transaction may expire.
If you experience notification issues, completely closing and reopening the Zutopia app can often resolve the problem.
Keeping notifications enabled helps ensure you don't miss time-sensitive trade requests.