A number of common issues can come up while trading on Zutopia, most of which relate to timing, notifications, or wallet connectivity rather than the trade itself failing.
Troubleshooting
Problem: Transaction confirmed screen stuck on “Funds have been pre-authorised”
Cause: The transaction screen can occasionally remain on this status while Stripe or SplitChain finishes processing the trade.
Solution: Close and reopen the Zutopia app to refresh the transaction status. If the issue persists, contact Zutopia support.
Problem: Listings showing on a friend's app but not on yours
Cause: This can occur due to differences in app caching or connection state between devices.
Solution: Close and reopen Zutopia to refresh the listings shown in the marketplace.
Problem: A red error message appears when opening the Zucoins app to trade
Cause: This generally indicates a temporary connection or sync issue between the Zucoins Wallet and the network.
Solution: Close and reopen the Zucoins app and try the trade again.